Other Training Available
Independent Counselling Enterprises offers a wide variety of
training courses and seminars.
Alzheimer's and Dementia Training - Supportive
PathwaysProgram goals: Staff will learn special
skills and knowledge that will assist in their care for the person with
dementia. Discussion includes how to provide holistic individualized care
to the person with dementia in a supportive environment. The goal is that
the individual's quality of life will be optimized. This two day course
outline includes: Personal and organizational beliefs, Individualized care,
family as partners in care, normal changes of aging, disease process, care
for persons with end-stage Dementia, effective communication, normalized
living, activities, responding to altered Behaviour.
Anger ManagementUsing participant
examples, employees work through the 5 stages of the "90 Minute Anger
Cycle". This course also includes discussion and individual/group exercises
surrounding: primary feelings i.e. fear, pain, etc., the importance of
feedback, having someone to confide in, escapes to avoid anger, coping
strategies and communicating wants/needs clearly. The employees are advised
to spend time discussing the Course content with the individuals I.C.E.
serves to assist them in understanding their own anger.
ASISTApplied Suicide Intervention Skills Training (ASIST) is a two day intensive, interactive course designed to help caregivers prevent, recognize and intervene to prevent the risk of immediate suicide.
Attention Deficit Hyperactivity Disorder (ADHD), Oppositional
Defiance Disorder (ODD), and Conduct Disorder
(CD)Through a variety of class discussions, small
group exercises and lecture presentations this course provides support
workers with a clear understanding of the causes, characteristics,
treatment techniques and prognosis of individuals with ADHD, ODD and CD. An
emphasis is placed on developing strategies to assist staff in being
competent and successful in providing support to these individuals. The
goal of the workshop is to improve the knowledge of the support workers and
increase the quality of service available to the individuals accessing
service through I.C.E..
Autism Spectrum DisordersThis course
explores the various Pervasive Developmental Disorders encompassed by the
Autism continuum through lecture, video presentations, and group exercises.
Support workers are assisted to maximize opportunities and learning
techniques for the individuals that I.C.E. serves. Strategies to deal with
behavioural challenges are also discussed with an emphasis on empathy and
understanding the challenges of living with this disability.
Client Goals and OutcomesThe purpose of
the session is to learn the best way to assist the individuals we support
to achieve maximum independence through development of clear and achievable
goals followed by a plan to achieve those goals.
The agenda includes the following:
- To assist with meeting the goals and objectives in the
Individual Service Agreements.
- To complete monthly and annual progress reports from data
collected for the purpose of outcome measurement.
This training is for everyone. Managers, coordinators, team
leaders and field staff.
- Developing and Writing Goals
- Promoting Independence
- Choosing the Skills to Teach
- Learning Styles
- Teaching Strategies
- Developing and Writing Teaching Plans
Client Risk ManagementThe Client Risk
Management workshop intent is to provide agency employees a greater
understanding of client risk to ensure provision of safe and consistent
quality care. The objectives of the workshop are to increase awareness of
issues and challenges impacting the health and well-being of clients, to
better equip employees to identify potential hazards/risks, to increase
knowledge regarding agency Policy and practice to manage/mitigate client
risk/hazards, and to inform employees of the need to continuously review
strategies in place to ensure the mitigations in place are
Client WorkshopsThe below workshops are
designed to meet the needs of our clients and to build their understanding
in the areas of Abuse Prevention and Food Safety. The workshops are both
1.5 hours in length and can be presented by either the trainers in the
office in PowerPoint format or in the homes by program staff with
Client Rights and Abuse Prevention was designed to be presented to people
with developmental disabilities to increase their awareness of abuse and to
develop understanding in the following areas:
Food Safety for Clients was developed to provide our clients
with a greater understanding of food safety and assist them in making
healthy food choices. The workshop objectives are:
- To understand that everyone has rights.
- To understand different types of abuse.
- To understand how to lower the risk of abuse.
- To understand when and how to report abuse.
- To understand how to prevent illness caused by poor food
preparation and poor hygiene practices.
- To increase client awareness/understanding of healthy
nutrition and eating practices.
Community ConnectionsGoing out in the
community is not the same as being included in the community. Community
Inclusion is about living full lives, about our abilities and gifts and how
to share them with others, about meaningful connections. This workshop
introduces us how to help people explore the best examples of what they
want more of toward creating meaningful community connections, starting
with the whole person, offering choice, and creating momentum.
Conflict Management SkillsThis half-day
workshop is designed to assist employees to gain knowledge and to develop
effective skills in dealing with conflict. Participants will learn to
identify the common causes or sources of conflict and to understand
possible responses to conflict. In addition, participants will be taught to
identify ways to prevent conflict in the workplace and to describe conflict
management techniques using the guidelines for conflict resolution and the
Conflict Management Model.
Connecting the DotsThis workshop is
presented as a full day or two half days. You will learn what Community
Capacity Building is all about and learn how to help the people we support
get connected to their community to lead meaningful, satisfying lives. The
following topics will be covered:
This training is for everyone. Managers, coordinators, team
leaders and our very important field staff.
- The way in which people with disabilities have been perceived
over history and current perceptions
- The changing role of the direct support
- Review of ethics
- Tools and knowledge about how to provide person centred
Crisis Prevention Institute's Non-violent Physical Crisis
Intervention TrainingThis two-day workshop focuses on
intervention techniques for individuals with challenging behaviours. The
goal of the course is to teach staff to intervene in a way that provides
for the best care, welfare, safety and security to all who are involved in
a crisis situation. The course provides a balanced blend of theory combined
with practical applications, including staff role-playing "real life"
scenarios. Personal safety techniques are taught as well as an introduction
to restraints, including how and when to use them. The course includes a
review of the agency's policy on Behaviour intervention and an introduction
to planned responses.
Cultural AppreciationThis is a half day
session. The purpose of this course is increase staff knowledge in the
- To understand the importance of appreciating cultural
similarities and differences
- To gain an awareness of how understanding cultural
differences will contribute to a respectful and more rewarding work
- To enhance quality service delivery to clients
- To learn to effectively accommodate the cultural components
of our diversity into our daily interactions with others
Customer Service WorkshopI.C.E. strives
to develop and maintain high standards of service delivery based on the
Through classroom lecture, exercises, and in-depth
discussions, this presentation will assist staff at all levels of the
organization to maintain the above standards of excellent service delivery
in keeping with I.C.E.'s mission and philosophy.
Developmental StagesDevelopmental Stages
provides an overview of the physical, cognitive and socieomotional growth
of children and teens. Through half a day of lecture, group work,
discussion and video this class reviews average child development as well
as how certain disabilities affect development. The final portion of this
class will provide numerous ideas of how to interact with children and
their specific disability.
Documentation and Reporting PracticesThe
intent of this workshop is to assist support workers in the area of
documentation and reporting practices in the field of human services. The
course work will concentrate primarily on critical incidents, logbooks, and
contact notes with a brief introduction to client goal sheets and monthly
Through this workshop participants will experience interesting large and
small, group discussions, critiquing, and class exercises, resulting in
well-developed documentation skills. This revised workshop takes into
account the underlying principles of CET standards and any changes in
regards to I.C.E. documentation and / or practices that have recently taken
Effective CommunicationThe ability to
communicate effectively is critical to your success at work as well as in
your personal life. Discover ways that you can improve your communication
Fetal Alcohol Spectrum Disorders -
FASDFetal Alcohol Spectrum Disorders is a
comprehensive look at the causes and behaviours associated with person's
suffering from a form of fetal alcohol. This is an interactive workshop
that uses real life examples, placing an emphasis on separating behavioural
problems associated with the disorder from the person's personality.
Alternative accommodations explored in depth. This course generally
requires 3-4 hours.
Foundations Training (Certificate
Course)The Foundations training program is the
revised version of the previous Basic Skills Training program. Foundations
is run through ACDS (Alberta Council of Disability Services). Foundations
is completed over eight months to 12 months, whereby a certificate will be
received through ACDL to all successful students who pass the course. The
intent of this course is to assist support staff in attaining or upgrading
their skills as a support worker. A representative sample of direct service
workers and supervisors identified 200 tasks performed by support staff.
These competencies were grouped into 3 sections containing 16 modules of
study within the curriculum. These modules of study are as follows:
Section 1 - Setting the Stage
Section 2 - Getting the Basics
- Module 1 - The Evolving Field of Community
- Module 2 - Legislation and Human Rights
- Module 3 - Values and Belief's
- Module 4 - Roles and Responsibilities
- Module 5 - Definitions and Characteristics of Common
Section 3 - Being Professional
- Module 6 - Safety Issues
- Module 7 - Ergonomics For Safe Lifting and
- Module 8 - Adaptive Equipment
- Module 9 - Universal Precautions and Infection
- Module 10 - Personal Hygiene Support
- Module 11 - Mealtimes and Nutrition
A Foundations facilitator from I.C.E. will support
participants learning. In addition, knowledge will be acquired through home
study, weekly exercises, and examination testing upon the completion of
- Module 12 - Promoting Wellness
- Module 13 - Facilitating Growth and Skill
- Module 14 - Interpersonal Communication
- Module 15 - Professional Communication Skills
- Module 16 - Personal/Professional Competence
Hoarding DisorderThis course explores
basic aspects of Hoarding Disorder through lecture, presentation, and group
exercises. The intent of the workshop is to provide staff with some
knowledge about hoarding to assist in better understanding the disorder and
in working more effectively with the individuals they support. Strategies
in communicating more effectively and to deal with behavioral challenges
are also discussed with an emphasis on empathy and understanding the
challenges of living with this disorder.
Lessons in GriefThis workshop covers the
step by step process used to help support individuals with developmental
disabilities to understand death; cope and heal with the loss of someone
they loved and cared about.
Mental Health First AidICE instructors in every region of the agencies operations have been certified by Mental Health First Aid Canada.
The course is 12 hours in total over the course of two days. MHFA is provided to enhance participants knowledge of mental health problems and their ability to help someone who is in a mental health crisis. MFHA students are taught to recognize the signs and symptoms of mental health problems and provide the first step to help the individual and guide them to more advanced professional help as appropriate.
You will learn about Substance Abuse, Mood Disorders, including depression and bipolar, Anxiety Disorders, including generalized anxiety disorder, panic attacks and OCD. Also covered is Psychotic Disorders where we will speak about Schizophrenia.
Mental Health affects 1 in 3 people; this could include friends, coworkers, family and clients. Taking MHFA will help you to break down the stigma around mental health and to deal with mental health issues in an effective, empathic manner.
Mission Possible @ WorkMISSION POSSIBLE @
Work® is an innovative traffic safety program focusing on the
employee. It was developed by the Alberta Motor Association as a means to
reduce motor vehicle collisions and the resulting injuries, fatalities and
associated societal costs.
Possible topics offered at I.C.E. include:
- Develop an increased awareness and understanding of the
traffic safety issues in Alberta.
- Create a shared responsibility for traffic
- Gain an understanding of the MISSION POSSIBLE @ Work Program;
the content and delivery method, and how this program is part of the
- Participants will understand the difference between
aggressive, hazardous and road rage behaviours.
- They will become more aware of personal hazardous and
aggressive driving behaviours, associated dangers and possible
- They will be encouraged to adopt strategies to prevent
aggressive driving behaviour in themselves and offer ways to cope with
these behaviours in others.
- Participants will understand how driving behaviours can
escalate into road rage incidents and how to avoid becoming involved in
these dangerous situations
- Participants will learn how distractions while driving,
interfere with the driving task and are incompatible with human
- They will understand the relationship between distracted
driving and improper driving actions.
- Participants examine possible causes for the rising incidents
of distracted driving, identify personal distracters and develop
strategies to avoid distractions while driving.
- Participants will understand what speeding means and
recognize the compounding effect of speed on driving ability and driver
- They will have increased awareness of the risks and
consequences of speeding and how speed affects the severity of
- Participants will understand the motivation to speed, the
effect of speeding on travelling time and be encouraged to make a
personal commitment to change their behaviour.
- Participants will be made aware of winter collision
statistics and recognize the hazards of winter driving, including
environmental, road and vehicle conditions.
- They will have an increased awareness of winter driving
skills, potential hazards, stopping distances and precautionary measures
for winter driving.
- Participants will understand how skids happen and how to
Vehicle-wildlife collision avoidance
- Participants will recognize the signs of fatigue and its
effect on driving.
- They will be aware of fatigue-related collision
- They will examine compounding factors and other risk factors
associated with fatigue-related driving and crashes.
- Participants will understand the danger and consequences of
driving fatigued, as well as ways to avoid driving while
- Participants will be able to recognize characteristics and
behaviours of wildlife commonly seen on/near roadways.
- They will gain an understanding of what happens when a
vehicle collides with wildlife and other secondary
- Participants will increase their awareness of potential
outcomes and learn how to prevent encounters with wildlife.
- They will recognize the challenges of night driving and the
role of the vehicle in preventing collisions with wildlife.
- Finally, participants will learn how to minimize property and
personal damage, and how to respond after a vehicle-wildlife
Obsessive Compulsive DisorderThis
workshop is designed to provide insight into the many challenges and
difficulties that a person with OCD faces daily. It challenges each of us
to try to understand and to find new ways to improve the ways that we
communicate with these and provide assistance to these individuals.
Positive Behaviour Supports (previously known as Restrictive
Procedures)The intent of this workshop is to learn
how to address situations and/or behaviours of concern within the
parameters of Creating Excellence Together (CET) standards and I.C.E.
policies and practices. The underlying principles of this workshop are to
focus upon the individual, and to develop positive supports that are unique
to the individual's needs.
PTSD, Paranoia, Dealing with Hallucinations and DelusionsThe course is designed to provide the learner with a comprehensive introduction on post traumatic stress disorder. Participants will learn about trauma, how it may be acquired, and common symptoms exhibited by those affected with the disorder. The course also provides the learner with an introduction to related mental health disorders of paranoia, hallucinations, and delusions. This portion of the course focuses primarily on safe and effective practices to best support individuals who may be currently experiencing either high levels of paranoia, or experiencing a hallucination or delusion. After taking the course the participant should have the confidence, knowledge and basic skills necessary to support an individual with any of the above mental health conditions.
Prader-Willie SyndromeThis course
explores this rare genetic disorder and, through PowerPoint presentation,
lecture, and participant discussion, attempts to understand and provide
strategies for support. Strategies to deal with behavioural challenges are
also discussed with an emphasis on empathy and understanding the challenges
of living with this disability.
Proactive Behaviour InterventionThis is a
one-day course that examines the interrelationship between clients and
staff during a client escalation. Topics for discussion include:
Through lectures, communication exercises, class discussion,
and DVD, an understanding of a mirroring process between staff and client
begins to emerge. The course also includes personal safety
- Escalations as a means of communication.
- When responding to difficult clients, how do we handle our
- What are the different stages of an escalation and what
techniques can we use to diffuse an individual with challenging
- When do we think about our own personal safety and
Promoting SafetyThis workshop is a half
day session to enhance staff understanding of the Health and Safety Program
at I.C.E.. This includes but is not limited to discussions on the
importance of identifying hazards, working safely and staff awareness of
the Health & Safety responsibilities in the workplace.
Substance Abuse: A Guide to Understanding Drug Addiction and
Commonly Abused SubstancesDesigned to offer a
thorough introduction on substance abuse and drug addiction, this workshop
will cover the science behind addiction, a primer on commonly abused
substances(street drugs and prescribed) and the physical and mental affects
those substances have on the user. Additionally, the participant will learn
signs and symptoms of abuse for each major substance discussed and what
steps to follow if substance abuse is suspected or discovered at a client
Suicide Awareness In-service (external
facilitator)This workshop brings forth some of the
contributing factors of depression particular to persons with developmental
disabilities. Stages in the cycle of depression are identified as well as
the suggested methods of intervention within each stage. The purpose of
this workshop is help employees recognize signs and signals associated with
depression and/or suicidal Behaviour, and equip them with the skills to
intervene in an appropriate manner.
Team BuildingIn order for a team to work
well together and to create a synergy that results in the whole being
greater than the sum of the parts, the members need to come together with
understanding and respect. This half day workshop is provided to work
groups who seek one or more of the following outcomes:
- Increased interpersonal communication skills
- Decreased conflict
- Improved team decision-making skills
- Heightened sensitivity of interpersonal issues
- Increased awareness of team culture
- Improved team effectiveness and productivity
Time ManagementThe ability to organize
can be learned, practiced and perfected. This workshop will show you how.
Plan to attend and learn how to meet deadlines, gain more control over your
time, get more done in less time everyday. In addition, you will learn ways
to add personal value time and make your life more meaningful.
Understanding SchizophreniaThis workshop
explores the various symptoms and challenges that an individual with
Schizophrenia may experience as well as effective strategies to provide
successful support. Topics include a description of possible symptoms a
client could experience, treatment options available and valuable
information in how to promote a positive and supportive role. This
presentation emphasizes the importance of a clear understanding of this
disability through class discussion/exercises, lecture, case study
examples, with a brief sound clip illustrating from the client's
The above briefly describes some of the training opportunities available to
all I.C.E. employees and independent contractors.
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